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How to Go From Fixer of Teeth to Trusted Advisor

December 13, 2021 @ 9:00 pm - 10:00 pm EST

Dental school taught you how to fix teeth. Now you realize that more is possible. Through diagnosing and treating airway issues you know you can change the trajectory of the health of children and adults. You can save lives. If sometimes your patients still see you as a fixer of teeth and your advice falls on deaf ears, you will not want to miss this webinar.
  • The tools you learned for presenting dental treatment are not the tools you need to become a Trusted Advisor. In this presentation you will learn:
  • Skills to connect with new and existing patients and build relationships based on a whole health perspective
  • Questions designed to help your patients take ownership of existing conditions and look for advice on how to become healthier
  •  Language that is powerful, ethical, and personal to help you respond effectively to the concerns of those you treat
Join us for this webinar and come prepared with challenging questions and comments you hear from your patients. Mary Osborne will share skills and stories which will help you become more comfortable in the most challenging conversations.
Mary Osborne has worked in dentistry for over forty years. She brings to her work the experience of day-to-day, hands on clinical dentistry as well as a wide range of knowledge gained in working with dental practices around the world. Mary’s education and experience as a dental hygienist and patient facilitator help her to understand both the rewards and challenges of practicing dentistry. Her love of learning and deep belief in personal and professional growth through authentic communication have made her a respected and admired advisor to dentists and their teams for many years.
Mary has been a lifelong student of effective communication. As a mother she sought insights into how to communicate authentically and clearly with her children. As a hygienist she came to understand the importance of becoming a change agent, helping patients pursue health. As a facilitator she has learned the power of speaking thoughtfully and listening carefully to create a safe environment in which people can grow and learn.
Mary is known internationally as a writer and speaker on patient care and communication. Her writing has been acclaimed in respected print and online publications. She is widely known at dental meetings in the U.S., Canada, and Europe as a knowledgeable and dynamic speaker. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work, and to fully embrace the difference they make in the lives of those they serve.
One CE credit available to AAPMD members


December 13, 2021
9:00 pm - 10:00 pm EST
Event Category:


AAPMD – Webinar